3rd Annual Process Management Excellence


May 19 -21, 2015
De Java Hotel – Bandung

It is time to disassemble your box and start thinking outside of it

GML Performance Consulting proudly presents:
PMX Process Management Excellence
A 3 Day Practical and Competitive Workshop
on Process Improvement

Companies and Government Departments are always seeking to reduce
their costs and improve the quality of their services. Today the endless
pursuit of process excellence namely “faster, better and cheaper” products
and services is a key challenge all organisations face.

GML has done extensive world-wide research on ways organisations
attempt to achieve process excellence. Working with their Australian
partner Dr Paul Walsh from the University of New South Wales Executive
Education Unit, GML has developed a unique process improvement
method known as MMI or Map-Measure-Improve. Following the MMI
method guarantees measureable improvement in business process

GML is pleased to announce The 2nd Annual PMX Workshop led by
Dr Paul Walsh. Over 3 days participants will learn how to Map, Measure
and Improve their business processes reaching new levels of performance.
Participants will walk away with the Excel-based tools and templates that
support the MMI method.

Competition brings out the best in people. GML will offer teams from
companies and government departments the opportunity to apply the
MMI method to a process of their choosing. Teams will compete against
one another in two categories:

1. Best MMI application in government
2. Best MMI application in business

An Award ceremony will be hosted by GML and Dr Paul Walsh.
Participants will experience the tools and techniques behind MMI through
a simulated process improvement activity based on the principles
of adult learning. The simulation will provide a safe learning environment
where participants can experiment with the different phases of MMI and
have fun learning new concepts.

Process Management
Process management (PM) is a management system, which
specifically organizes the work processes in companies,
in which its ultimate purpose is to create work processes that are:
1. Effective, give the results as expected by customers
(both external and internal)
2. Efficient, use resources optimally and eliminate bureaucracy
3. Adaptive, have the flexibility in encountering the changes

Process management needs to be conducted to ensure that
the company’s business process is already advancing effectively
and efficiently. The success in process management gives direct
impact to a lot of strategy objectives.

Those strategy objectives are:
1. Financial Perspective: Increase cost efficiency,
Increase Asset Utilization.
2. Customer Perspective: Increase customer satisfaction.
3. Internal Business Process Perspective: Improve lead time,
reduce wastes, improve product quality
4. Learning & Growth Perspective: Increase employee satisfaction.

On improving the process management, there are three simple
steps applied in one continuous cycle, which become
the key success factor of process excellence:


Company Metric / Measures Benefit / Savings
General Electric (1 year period)
$ 2.4 billion

Motorola (10 year period)
$ 14 billion

Allied Signal (5 year period)
$ 1.4 billion

DuPont (5 year period)
$ 1.6 billion

Mount Carmel Health System (1 year period)
Financial $ 2.4 million

Johnson and Johnson (1 year period)
$ 500 million

Motorola (1 year period)
In-process defect levels 150 times reduction

Citibank / Global equipment
Customer Satisfaction Reduced cycle time from
customer placing an order
to service deliver by 67%

Bank of America

Customer Satisfaction Reduced customer problem by 24%

Process Management Cycle: MAP
To conduct the process improvement in process management,
the first phase that needs to be done is mapping the as-is process.
By mapping the processes, we are able to comprehend the essence of
these processes and sub-processes, from process flow, time to start and finish a process, expense, and other resources needed in order to finish
the aforementioned processes. Those resources are humans, tools,
equipments, etc.

By mapping the as-is processes, we also obtain the hollistic and strong
understanding about the processes, able to see the opportunities of
improvement that can be done, and more importantly, able to see
the impacts upon the implementation of the aforementioned
improvements in that process.

Process Management Cycle: MEANSURE
The second phase is measuring the process. Measurement needs to be
conducted to quantify the exact value of processes, which can be
measured by these factors:
1. Expense : How much cost expensed to execute the process from
the input to output
2. Time : How much time consumed to execute the process from
the input to output
3. Quality : How is the quality of the produced result from
the process execution

Once all these factors measured based on the mapped as-is processes,
the opportunities and ideas of improvement should be able to identify
through the set of analysis tools.

Process Management Cycle: IMPROVE
The last phase of the process management cycle is Improve,
where the ideas of improvement are validated and tested as a pilot
project for certain period. Once the expected result succeeds,
then the next step is to make the plan for the permanent implementation
and control for the process sustainability and further identification
of improvement.

Day 1
09.00Introduction to GML PMX and the Award
Introduction to the Map – Measure – Improve method for process Improvement
Process Simulation Class activity: Current State
10.30 – 10.45 Morning Tea
Theory: Tools to Map processes (Value Chains, SIPOC, Swim Lanes, Value Stream Map)
Practice: Class ExerciseMapping the Process Simulation
12.30 – 13.30 Lunch
Application: Participants select a process from their workplace and develop an appropriate Map
15.00 – 15.15 Afternoon Tea
Presentation and Tuning: Participants present their Maps, receive feedback and fine-tune
Day 1 Ends Day 1 Ends

Day 2
09.00 Review of Day 1
Theory: Tools to Measure processes (Data Collection Plan, Graphical and Statistical Tools)
Practice: Class exercise: Measuring the Process Simulation
10.30 – 10.45 Morning Tea
Application: Participants identify measures by developing
a Data Collection Plan for their work process
Class exercise: How to assess the accuracy and reliability of Data
12.30 – 13.30 Lunch
Application: Participants identify measures by developing a Data Collection Plan for the same process from their workplace
Presentation and Tuning: Participants present their Data Collection Plans, receive feedback and fine-tune
15.00 – 15.15 Afternoon Tea
Theory: Tools to Improving processes (Root Cause Analysis, Measuring and Sustaining Improvements)
Practice: Process Simulation Class Activity: Pilot Future State
Day 2 Ends Day 2 Ends

Day 2
09.00 Review of Day 2
Application: Participants do Root Cause Analysis and develop Improvement Plans for the same process from their workplace
10.30 – 10.45 Morning Tea
Presentation and Tuning: Participants present their Root Cause analysis and their Improvement Plans, receive feedback and fine-tune
12.30 – 13.30 Lunch
Judging criteria are explained to the participants.
Final Presentation Preparation:
Participants prepare a set of slides to demonstrate their understanding of the MMI method and its application
Final Presentation Delivery:
Participants present their final presentations to a judging panel
15.00 – 15.15 Afternoon Tea
Award Ceremony: Prizes are given to the best presentations in the nominated categories.
Wrap Up
Day 2 Ends Workshop End

Dr. Paul Walsh
And GML Performance Consulting
Paul Walsh is a Principal Consultant of GML Performance Consulting. He is also a Program Director of BSC and Lean Six Sigma practice at Australian Graduate School of Management, a joint venture between the University of Sydney and University of New South Wales. In his capacity as an academic, he has published widely in research and professional management journals.

Dr Walsh is an active consultant in the areas of performance measurement, strategy deployment and process management, and has an extensive client list, such as: Singtel Optus, Uncle Tobys, BHP Biliton, Morgan Stanley, Precision Valve, BOC Gases, Zinifex Ltd, Century Oils, Steggles, NSW Treasury, Reverse Bank, St. Vincents Hospital, Link Market Services and Theiss. He has consulted extensively in Indonesia, Australia, and Singapore for both private and government organizations.

Dr Walsh has presented more than 200 public and in-house management development workshops. His workshops are part of the national professional development activities of the Australian Society of Certified Practising Accountants and Institute of Chartered Accountants. He has been a member of the team responsible for setting the criteria for the Australian Quality Awards.

Dr Walsh has recently written comprehensive reviews on the use of the Balanced Scorecard in the Australian Defence Force and Brisbane City Council. He has been at the forefront in developing methods to support new ways for developing performance management systems. He has influenced the way KPIs are managed in many private and public sector organizations. Dr Walsh is considered a leading authority on the Balanced Scorecard. He also serves as an academic reviewer for the International Journal of Six Sigma and Competitiveness.

Over the past 5 years, Dr. Walsh has been performing as the lead trainer for the Australian Graduate School of Management in the Green Belt operational excellence program at Singtel, a leading regional telecommunication corporation, which won 2014 IQPC Process Excellence Award as the Best Improvement Project.
Investment and Registration Form

Each company has to submit 1 team, which consists of 3-5 persons,
Companies attending 2013-2014 PMX Training and Competition may send different participating
team members in the 2015 event.
Job position: Supervisor, Manager, Director.
From Government, Private and Public Companies.

Seminar Information and Investment:
Without Hotel Accomodation
IDR 30.000.000 + 10% VAT for 1 Team (3 Persons )
IDR 11.500.000 + 10% VAT (1 Person)
With Hotel Accomodation
IDR 32.500.000 + 10 % VAT for 1 Team ( 3 Persons )
IDR 13.000.000 + 10 % VAT (1 Person)

1. Exclusive Partipant Kits (workshop materials &
case study)
2. Free supporting MMI excel tools + templates
3. Certificate for Attendants
4. One annually-contested trophy for first
winner (piala bergilir)
5. 3 Days 2 Nites Hotel
6. Certificates of recognition for the 1st, 2nd
and 3rd Winners
7. Grand Prize 10 Milion Cash for 1st Winner.

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